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MasterCard
KCCU MasterCard
Safely and securely activate your MasterCard or report your lost or stolen card online.
Kimberly Clark Credit Union has added two new online services giving cardholders more options for activating new cards and reporting cards lost or stolen.
Members can now activate their cards or report lost cards by logging into NetBr@nch and clicking on the tab for MasterCard links.
New Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud on your cards. Here’s how it works:
- When potential fraud is detected, you will receive an automatic email notification, with the option to reply with “fraud” or “no fraud.”
- One minute after the email, you will receive a text alert, which also has the “fraud” or “no fraud” option.
- If there is no response received from you, you will then receive automatic phone calls to confirm or deny fraud. The call will also give the option of speaking to a fraud analyst.
Remember – our messages will never ask for your PIN or account number
The phone number for our Fraud Center has changed to 1-800-237-8990. If you add this number to your phone contacts and label it “Fraud Center,” it will display on your phone whenever you get a call from this number.
Important Numbers
MasterCard Balance: 1-800-462-7777
Mastercard or ATM/Debit Card Lost/Stolen: 1-888-297-3416
Mastercard or ATM/Debit Card Activation or PIN set: 1-800-290-7893
Activations & PIN sets Outside of the U.S.: 1-26-624-7998
Cardholder Assistance Line: 1-800-547-2478
MasterCard Fraud Center: 1-800-237-8990
MasterCard Identity Theft Alerts
Your personal information is extremely important. That’s why we’re offering you MasterCard Identity Theft Alerts – a FREE service that continually monitors your online identity and card information, and alerts you to potential fraud or theft. SIGNING UP IS EASY! Simply visit mastercard.us/idtheftalerts and enter the first 6 digits of your Kimberly Clark Credit Union MasterCard to get started.