Mobile Banking FAQ
What can I do with my Kimberly Clark Credit Union Mobile app?
- View account balances and recent activity
- Search account activity
- Transfer funds between eligible accounts
- Add all accounts on which you are a primary joint member at the Credit Union in one mobile banking wallet
- Check deposits with Remote Deposit Capture (RDC)
- Access a Locator to find surcharge-free ATMs and branches
How do I enroll?Enrollment is completed by downloading the Credit Union’s mobile app from the Apple App Store or Google Play. Following successful download, you will enter the required account and authentication information within the mobile app.
To verify your ownership of your accounts, we generate two small deposits to and a withdrawal from your account. You will need to provide the amounts of these transactions by checking online banking or calling the credit union. For this reason, you must have at least $2.00 available in either your Checking or Savings account to enroll.
NOTE: If you do not complete enrollment in three days, your partial enrollment will expire and you must begin again.
Which devices are supported?Both Android™ and iPhone® apps are available. For best results using the mobile app, members are encouraged to use iOS Version 5 and later or Android Version 4 and later.
Can I use this service on more than one phone?Yes. You can log in from any device with your user name and password.
Is mobile banking secure?Yes. Security is our utmost concern. Our app adheres to all federal audit standards for physical and electronic security with 256-bit SSL encryption, with data security that meets or exceeds FFIEC guidelines and SSAE 16 certified data centers. We also utilize multifactor authentication methods for the enrollment process.
How current is the account information in the app?Your account information is current and updated in real-time. However, pending transactions that are conducted at merchants may not be displayed until they are posted to your account.
What happens if I get a new phone or change phone numbers?If you get a new phone or change phone numbers, be sure to download the app to your new device and update your mobile phone number on both the app and with us, if needed.
What if my phone is lost or stolen?The app requires users to enter a valid user name and password combination to log in. Other users cannot access your mobile wallet without your credentials, but you should still consider changing your password. To change your password, download the app on your new device and select the change password function.
Can I unsubscribe from mobile banking?Yes. From the menu go to Manage Accounts, then select Delete Account. Your mobile account will be completely deleted.
I’m trying to log in. Why am I getting asked my personal questions?If this is the first time you have logged on from a new device, you will be asked to do some additional validation.
When attempting to change my password, the app is not accepting my answers to the account information questions. What should I do?Call us to confirm the information we have on file about your account. The answers you provide in the app must exactly match the information that is on file with us.
How do I fix an "Identity could not be verified" or "Your answers are incorrect" error?These errors occur when your answers do not match the information that we have on file. Most likely, the information on file is no longer current (such as your home phone number). Contact us directly and we will update our records.
What does "You are not a primary or joint member on this account" mean?Only primary and joint members can access accounts through mobile banking and add those accounts to the wallet. You cannot enroll an account you do not have ownership on.
Will I need to use the primary account holder’s information during enrollment?You may need to provide the primary account holder’s information during the enrollment verification process. Only use primary account holder information when the mobile app prompts you to by asking “What is the primary account holder’s xyz”. You may need to contact the Credit Union to confirm the information we have on file.
Which wireless carriers are supported?The popular U.S. wireless phone carriers as well as several regional carriers are supported.
TEXT NOTIFICATIONS YOU MAY RECEIVE:Mobile Number Not Validated
You have not registered for this service.
Note: Please register your number.
Mobile Banking Technical Issues, Account Locked, and Account Blocked
Sorry, we are unable to process your request.
Mobile Deposit FAQ
What is mobile deposit?Mobile deposit provides a convenient, easy way to deposit checks from your mobile device into one of your accounts. You can take a photo of your check, enter the check information, and securely submit your deposit for processing.
How do I know if I am eligible to use mobile deposit?You must meet the following criteria to be eligible to use mobile deposit:
- You must be a member in good standing for more than 60 days
- You must be 18 years or older
- Mobile deposit is available for Savings and Checking accounts